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Dear Customer:
Please note that we do not expect you to call the manufacturer for tech support. Our policy has ALWAYS been "contact us first". We service the products we sell in and out of warranty for any custom system. We always offer our self service guarantee for non custom (base) systems as well for any customer who did not get the support they expected from the manufacturer. This self service guarantee applies to all customers globally. Please ALWAYS contact us first. | 
